Shipping, Return & Refund Policy

Shipping Policy

• Dispatch Time: Orders are dispatched within 3 business days of purchase.
• Delivery Timeframes: Shipping can take between 3 and 21 business days depending on the destination. Delivery estimates may vary due to customs processing and other unforeseen circumstances.
• Shipping Costs: Shipping incurs a standard minimum cost per product, which may be waived at our discretion if certain promotional conditions are met. Shipping costs will be calculated and displayed at checkout.
• Customs and Taxes: While we make every effort to manage applicable taxes, we are not responsible for any additional customs fees, import duties, or taxes imposed by the destination country. The customer is responsible for understanding and complying with local tax regulations.

Return Policy

• Eligibility for Returns:
  • Items must be returned within 30 days of receipt.
  • All item(s) must be unworn, in original condition, with original packaging and tags attached.
  • Items that appear to have been worn, washed, or altered will not qualify for a refund.
• Non-Returnable Items:
  • Perishable goods (e.g., food, flowers, plants).
  • Custom or personalized products.
  • Personal care items (e.g., beauty products) and items raising hygiene concerns (e.g., underwear, lingerie, swimwear).
  • Hazardous materials, flammable liquids, or gases.
  • Items purchased using discounts, vouchers, or promotional codes are not eligible for returns or refunds.
• Return Process:
  • To initiate a return, email [email protected] with the following details:
    • Order number.
    • Full name.
    • Email address.
    • Items being returned.
    • Reason for return.
    • Photos of the items to be returned.
• Response Time: Our team will respond to your request within 3 business days.
• Shipping for Returns:
  • If your return is accepted, we will provide a shipping label for the return.
  • Return shipping costs are supported by the customer, except in cases here the product is confirmed as faulty.
  • Returns must include a tracking code to ensure delivery.

Refund Policy

• Refund Eligibility:
  • Once the returned package is received and inspected, we have 7 working days to process your return. If all conditions are met, you may choose one of the following compensations:
    • A replacement product to substitute the faulty item.
    • Store credit equivalent to the product’s value.
    • A refund to the original payment method (processing times may vary based on your bank).
  • Refund Exclusions:
    • Items purchased with discounts, vouchers, or promotional codes are not eligible for refunds.
    • Non-returnable items as outlined in the Return Policy.

Important Notes

• Compliance with Local Laws: This policy is designed to comply with international best practices, including Hong Kong law. It also aligns with common standards from GDPR and CCPA for transparency in transactions.
• Hygiene Considerations: Returns for hygiene-sensitive products, such as lingerie, swimwear, and personal care items, are restricted to prevent health and safety concerns. These restrictions comply with general retail laws and regulations.
• Fair Practices: The outlined policies ensure fairness and transparency while protecting the company from misuse. Customers are encouraged to read the policy carefully before making a purchase.